COVID-19 SERVICE CHANGES AS OF JUNE 1, 2021
Hosts: Your hosts have been fully vaccinated since February 28, 2021, with no ill side effects. Please note the most current information on our procedures will be in email and verbal communication with our reservations. But for now, please note the following. When in doubt, call 520-507-1244 or 831-206-0708.
Reservations: As of June 1, 2021 will make reservations for both rooms for fully vaccinated parties. You will have 5 days from the date you make the reservation to send us proof of vaccination. Otherwise, your reservation will be cancelled and subject to a $25 nonrefundable fee. Rooms will be aired out for 24 hours to clean and sanitize facilities between guests. There will be no booking of one-night stays, those will be referred to local motels.
Check-in: We will greet you from a distance refraining from handshakes and hugs upon arrival. You will be showed to your room and given parking instructions.
Meals: All communal meals will be plated and served by us in the Casita or on the Veranda based upon weather. There will be no communal dining with staff. We will encourage guests to help rebuild local economy by dining and shopping in Willcox and Cochise County.
- A complimentary full Breakfast will be served by staff at 8:00 am.
- Optional Dinner: A 72-hour notice prior to your arrival date is required and limited to nonconsecutive nights. We offer dinner at $55/person with your own provided local beverage or paired with local Willcox wine for $75/person served on the Veranda or in the Starlight Dining Room of the Casita at 6:30 pm. Special diets may be charged an additional surcharge. Dinner at the Retreat is an experience you will not have in Willcox. Dinner is Mediterranean style, chef choice consisting of soup/salad, entre and dessert. Guests find our fine dining as convenient and relaxing way to enjoy the natural ambiance with a glass/bottle of wine and not have to drive 14 miles into Willcox. See our reviews on TripAdvisor or Yelp.
Wine social: Complimentary social for fully vaccinated parties checking in prior to 5:00 pm on arrival night. We will offer a light appetizer with 1-2 types of Willcox grown and produced wine.
Housekeeping: Daily by 10am, we will be pick up your dirty dishes and tray and trash outside your room door. For sanitary reasons, please keep all trash in the trash liner and basket. If you are staying more than 3 days, we will exchange your used towels with clean on the 3rd day. Please place them outside the door of your room. We will not enter your room during your stay unless it is an emergency or to make repairs.
Communal amenities - Please read carefully: To follow Arizona Safe and Clean standards, much of the decor which gives our rooms their historic and homey comfort have been removed from the rooms and replaced with items that can withstand the rigid laundry and cleaning. This includes bed spreads, handsewn quilts, draperies, and some area rugs. Additionally, we provide individually wrapped soaps, shampoo, tissues and toilet paper for sanitary reasons. If you do not use them, please throw them away in the trash. There will be no hair dryers in the room. These measures are because of the inability to sanitize some items. Please ask if you need replacements. Some items are available upon request. If you forgot something, please ask. If we don't have it, we will provide options. Please refer to your information packet with your check-in instructions in the Welcome Binder.
Beverage Station: We have a Keurig and hot pot for guest use in the Guesthouse Community Room. We provide complimentary k-pods and teas upon request. This is not to replace our hand ground special Dos Cabezas Blend of coffee served with breakfast.
GENERAL SAFETY PRECAUTIONS
Sanitation Stations: Hand Sanitizers and cleaning cloths will be located in the Community Room, Casita and on the veranda of the Main House. This is for our guest use. Do not remove them. Your individually wrapped toilet paper and hand soaps may be taken with you upon check out. If you choose not to take them, please put in the trash.
Wash hands often. We have increased our hand-washing schedule. We encourage our guests to continue to do so, as well and in accordance with CDC guidelines posted in your room.
Masks: We will follow industry standards. We ask guests to bring masks to wear in warranted situations. Masks are required on the veranda and in the Casita for all nonvaccinated parties.
Social Distance: Under current CDC recommendations social distancing is not required indoors/outdoors for fully vaccinated parties. We request that guests take a break from shaking hands and hugging staff, whether vaccinated or not.
Cleaning & Sanitizing Common Areas and Rooms: A checklist of our procedures is posted in the Guesthouse Arizona Room. You may ask for a copy.
Illness and Monitoring Symptoms: All guests and staff will be monitored for signs of symptoms. We encourage guests to stay home if you feel unwell or believe you may have been in any of the areas where you could possibly have been exposed to the Coronavirus. Should a guest arrive ill, you will be sent away and fully charged for the reservation.
Cancellation period is 72-hours prior to your arrival due to illness. Otherwise our cancellation period will remain in force as stated on our website and in your confirmation. Should we be mandated to stay at home or feel the need to close, we will advise you.
Contact Us: These are changing times. As the situation evolves, we will continue to keep you informed and post updates on the website: www.doscabezasretreat.com. If you have any questions at any time prior to your arrival, please feel free to call or text us at Dos Cabezas Retreat Bed and Breakfast at 520-507-1244 or 831-206-0708 or by email at [email protected]
Thank you for your understanding and consideration. We take pride in offering quality customer service. We want to know that the health and safety of our guests and our community is our highest priority at this time. We look forward to seeing you soon.
